Complaint Management

Your satisfaction is our highest priority. If you are nevertheless not satisfied with our work, you have the option of submitting a complaint to us.

The complaint can be submitted in writing by letter, by fax or by e-mail. You can use the address and contact details given in the imprint of our website.

If we receive a complaint from you, we will immediately acknowledge receipt of it and inform you of the complaint handling procedure and the approximate processing time. If we find that your complaint concerns a matter for which we are not responsible, we will inform you immediately and, as far as possible, inform you of the responsible body.

We will examine your complaint in detail and endeavour to answer it as quickly as possible. If this is not possible, we will inform you of the reasons for the delay and when the investigation is expected to be completed.

Upon request, we will provide you with all notifications and information in writing.

If we are unable to respond to your request in full or in part, we will explain the reasons and advise you of any options you may have for pursuing your request further.